Terms of Service

1. Acceptance of terms

Jusorder Ltd is a limited company registered in England and Wales (hereinafter referred to as “Company”, “we”, “our” or “us”), provides the website, www.jusorder.co.uk (the “Site”), including all information, documents, communications, files, images, text, graphics, software, software applications and products available through the Site (collectively, the “Materials”) and all services operated by Jusorder Ltd and third parties through the Site and Jusorder’s mobile application, including food delivery services, (collectively, the “Services”), available for your use subject to the terms and conditions set forth in this document and any changes to this document that we may publish from time to time (collectively, the “Terms of Use” or “Agreement”). The Services constitute a technology platform that enables users of the App or Site to order from local restaurants and arrange for pick-up and delivery of such orders. We take your privacy seriously. The use of your personal information submitted via our Privacy Policy and Cookies Policy.

If you have any questions about these terms and conditions please contact 0333 202 1137 or email us contact@jusorder.co.uk 

2. Information about us

www.jusorder.co.uk is a website operated by JUSORDER LIMITED (“we”, “us” or “JUSORDER”), a company incorporated and registered in England and Wales with company number 12968088 whose registered office is at Jusorder Ltd, Kemp House, 160 City Road, London, EC1V 2NX. 

VAT Number: 370 9838 61

3. Jusorder Platform

The Platform connects consumers with takeaway shops, and restaurants (“Merchants”), and with independent contractor couriers (“Couriers”), to facilitate on-demand delivery or pickup services. Through the Platform, consumers may request that merchandise or food be made available for pick-up or delivered to them from a Merchant by Couriers who contract with Jusorder to access the Platform and receive delivery opportunities. Jusorder is not a retail store, restaurant, food delivery platform, merchandise delivery platform or food preparation entity. Jusorder is not liable or responsible for Merchants’ compliance with applicable federal, state, or local laws, rules, regulations or standards pertaining to their businesses. In addition, Jusorder does not guarantee the quality of what Merchants sell and does not independently verify, and is not liable for, representations made by Merchants regarding their products on the Platform.

Jusorder is not the retailer of any products offered by Merchants, nor is it in the delivery business or a common carrier. Jusorder provides a technology platform facilitating the transmission of orders by consumers to Merchants for pickup or delivery by Couriers. Couriers are independent contractors and not employees, partners, agents, joint ventures, or franchisees of Jusorder. Couriers have entered into independent contractor agreements with Jusorder, which require them to comply with all applicable federal, state, and local laws, rules and regulations. Jusorder shall not be liable or responsible for any delivery services provided by Couriers, or any errors or misrepresentations made by any of them. You hereby acknowledge that Jusorder does not supervise, direct, control, or monitor a Courier’s provision of services and expressly disclaims any responsibility or liability for the services performed. 

4. Order

After you have selected the Meal/s you wish to order from the menu of your chosen Partner Restaurant and filled in your details, you will then have the opportunity to submit an order to us by selecting the relevant button. Before you select the button, you must ensure that you have provided us with the correct details. Once you submit your order, we will begin processing your order and any errors cannot normally be rectified.

Please ensure that you provide us with a correct email address as this is how we/or our partner will communicate with you about your order. We require an accurate delivery address and telephone number in order for us/or our partnerto deliver your Meal/s to you. After you have placed an order on our Service, we will send you an email to thank you and acknowledge that we have received your order (the “Acknowledgment email”). Please note that this does not mean that your order has been accepted, you can check your order status on our website jusorder.co.uk. We would recommend you download our customer application for faster tracking, reordering and much more. 

5. Meals and menus

5.1. Menus: We copy the item names, descriptions, prices, heat and allergy warnings and other information (the “Menu Information”) from the menus provided to us by our Partner Restaurants. Our Partner Restaurants bear sole responsibility for providing this information to us and ensuring that it is accurate and up-to-date and we undertake no such responsibility.

5.2. Food Allergies and Intolerances: We recommend that you contact our Partner Restaurant directly before ordering if you are concerned about any allergy warnings or other Menu Information. For the avoidance of doubt, we do not guarantee that any Meals sold by our Partner Restaurants and delivered by us are free of any allergens. 

6. Our liability

Our liability We warrant to you that any Meal/s purchased from us through our Service is of satisfactory quality and fit for all the purposes for which Meals of this kind are commonly supplied. Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation or other liability which cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights. Jusorder and/or any of our Partner Restaurants will under no circumstances whatsoever be liable to you for indirect losses, including, but not limited to: any loss of profits, sales, business or revenue; loss or corruption of data, information, software or equipment; loss of business opportunity loss of anticipated savings; loss of goodwill; or any indirect or consequential loss arising in contract, tort (including negligence), or otherwise arising from your use or inability to use out Service. In the event that Jusorder and/or any of our Partner Restaurants are found liable to you, our total aggregate liability is strictly limited to the purchase price of the Meal/s you have paid for in your order.